Scope
Syntera aims to disclose the provider, payee, service scope, price and cancellation conditions before each booking. This policy applies to fees charged by Syntera. Where clients contract and pay directly with an independent provider, that provider's disclosed terms apply, subject to applicable law.
Syntera provides concierge coordination, not medical treatment or emergency care. All refund and cancellation provisions remain subject to mandatory Saudi consumer rights.
Completed services
A completed consultation, attended appointment, completed Explore Call if charged, completed concierge service or other fully delivered service is not refundable solely because the client changes their mind, subject to mandatory statutory rights and remedies for defective, misdescribed or improperly delivered services.
Cancellation and rescheduling
Submit cancellation or rescheduling requests at least 48 hours in advance via Syntera's official WhatsApp or Contactus@synteraforlife.com. For requests received within 48 hours or no-shows, the full appointment fee may be charged only if this amount was disclosed before purchase and the charge is lawful.
Timely cancellations may be rescheduled without a cancellation charge or eligible unused appointment fees refunded, subject to the agreed booking conditions and mandatory consumer rights.
Unused services and statutory cancellation
For an unused service, requests will be assessed under the applicable booking terms and mandatory Saudi consumer and e-commerce law, including any statutory rescission rights. A blanket no-refund rule does not apply where law requires cancellation or refund.
Provider changes, non-performance and complaints
If Syntera or a provider cancels, cannot deliver the contracted service or delivers a service that raises a legitimate quality or legal complaint, contact Contactus@synteraforlife.com. Syntera will address its own obligations and help refer provider-related complaints to the responsible provider.
Products delivered by third parties
Independent providers sell and invoice their own products directly to clients. They are responsible for lawful supply, product quality, dispensing where applicable, supplier warranties and product-related refunds. Syntera coordinates requested logistics and may help relay complaints, while remaining responsible for its own actions and any duties it expressly undertakes or controls.
How refunds are processed
For amounts Syntera is responsible for refunding, approved refunds will be initiated to the original payment method whenever possible, normally within 14 calendar days of approval or sooner if law requires; final posting depends on the payment provider.
For questions or complaints, contact Contactus@synteraforlife.com or write to Syntera for Life Company, Riyadh, Saudi Arabia.