Terms and Privacy
I have read and accept the Syntera Terms & Conditions, including the scope of Syntera's concierge services and the booking and payment terms displayed before each purchase.
I acknowledge that I have received and can access the Syntera Privacy Policy. This acknowledgement is not blanket consent for unrelated processing.
Syntera's role
I understand that Syntera is a non-clinical longevity and wellness concierge, not a medical treatment or emergency-care provider. An Explore Call is not a medical consultation.
If I am ill, have symptoms or need treatment, I should contact a licensed healthcare professional or hospital directly. In an emergency, I should seek immediate emergency assistance and not wait for Syntera. These acknowledgements do not waive mandatory legal rights.
Independent providers
I understand that independent providers are responsible for the professional services and products they supply, while Syntera remains responsible for its own legal and contractual obligations.
Medical decisions, product suitability, risks, potential complications and clinical consent must be discussed with the independent licensed provider responsible for my care.
Provider-specific information sharing
Where applicable, Syntera will identify the provider, service, purpose, recipient and information proposed for disclosure before asking for authorization. I may decline and provide details directly to the provider instead, where operationally feasible.
Any authorization is limited to the information and purpose identified for that provider and appointment. It is not blanket authorization for unrelated disclosures.
Booking terms
Before checkout, I will review the displayed provider, contracting party, fee recipient, full price, service scope and applicable cancellation terms. I understand the 48-hour notice requirement, potential lawful late-cancellation fee and that completed services and coordination work actually performed may be non-refundable for change of mind subject to law.
Optional marketing
Marketing consent is optional and separate from service communications. I may choose to receive non-sensitive Syntera news and promotional messages through my selected contact channels and can unsubscribe at any time. Sensitive health information will not be used for marketing, and refusing marketing does not affect my ability to book services.
Product coordination
If I request product logistics, I understand that the independent provider sells and invoices the product, while Syntera provides separately disclosed coordination or delivery arrangements. Product-specific clinical questions and adverse events must be raised directly with the relevant provider.